Best Western Plus Windmill Village Hotel Golf Club & Spa has a commitment to its staff and their development and if you feel that you have drive, enthusiasm and enjoy being part of a team, then we would like to hear from you.
We will provide you with training in your job role to learn the technical skills required to do your job along with our brand standards and behaviours to ensure you are confident in delivering the level of service our guests expect when they stay in our hotel.
Delivering on our principles
Our Business Mission:
The Windmill Village Hotel’s Mission is to continue to enhance and build on our reputation as the hotel of choice, through exceeding guest expectations and applying the principles of care, honesty, respect and commitment.
Care: We listen, encourage and support different approaches as we continually strive to improve
Honesty: We are genuine and open in our communication and all of our business practices
Respect: We value each other, our guests, our business partners, and our environment
Commitment: We deliver products and services that enhance our customers’ experience
Think safety first: Each employee is responsible for creating a safe, secure and accident free environment for all guests and each other. Be aware of all fire and safety emergency procedures and report security risks immediately.
To create pride in the workplace, all employees have the right to be involved in the planning of the work that affects them.
It is the responsibility of each employee to create a work environment of teamwork and lateral service so that the needs of our guests and each other are met.
To provide the finest personal service for our guests, each employee is responsible for ensuring that this is delivered.
Never lose a guest. Instant guest pacification is the responsibility of each employee. Whoever receives a complaint will own it, resolve it to the guest’s satisfaction and record it.
“Smile – we are on stage.” Always maintain positive eye contact. Use the proper vocabulary with our guests.
(Use words like – “Good Morning,” “Certainly,” “I’ll be happy to,” and “My pleasure.”)
Be an ambassador of your Hotel in and outside of the work place. Always talk positively. Communicate any concerns to the appropriate person.